---
title: End of Support (EOS)
description: Memo End of Support (EOS) for iPad Kiosk, Raspberry Pi 3 & 4 (Queue Display Processor Unit) Date 4 August 2023 The purpose of this memorandum is to notify all Encore Med’s clients, Encore Med’s softwa
---

[Skip to content](https://help.encoremed.io/migration/knowledge/end-of#main-content)

English

Show submenu for translations

[Customer portal](https://help.encoremed.io/portal)

![Encoremed-icon.png\]](https://help.encoremed.io/hs-fs/hubfs/Encoremed-icon.png?height=40&name=Encoremed-icon.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://help.encoremed.io/portal)

 Hello! How can we help you?

- There are no suggestions because the search field is empty.

1. [EncoreMed Help Centre](https://help.encoremed.io/migration/knowledge)
2. [Announcement](https://help.encoremed.io/migration/knowledge/announcement)
3. [Announcements](https://help.encoremed.io/migration/knowledge/announcement#announcements)

# End of Support (EOS)

![](https://help.encoremed.io/hubfs/image-png-Sep-14-2023-06-48-16-8117-AM.png)

| Memo | End of Support (EOS) for iPad Kiosk, Raspberry Pi 3 & 4 (Queue Display Processor Unit) |
| --- | --- |
| Date | 4 August 2023 |

The purpose of this memorandum is to notify all Encore Med’s clients, Encore Med’s software support for iPad Kiosk and Raspberry Pi 3 & 4 will end on 30 September 2023.

**What end of support means for you?**

From 1 October 2023 onwards, the above mentioned devices will still function, but Encore Med will no longer provide the following services:

- Troubleshooting and technical support for any hardware/ software issue relating to these devices
- Software updates for the devices
- Security updates or fixes for the devices

**What is the next step you could take?**

- If your institute currently has iPad kiosk and / or Raspberry Pi 3 & 4 in use with Encore Med’s products, please provide the inventory to our EncoreMed Client Success team by filling up this form: **[Data Collection Form](https://forms.gle/EKymtz3TZHjD36jA9)**
- Encore Med’s Sales team will communicate the alternative hardware substitution and expected lead time for procurement with you after we received the information.

**Important Note** 

For any inquiries, kindly reach out to us at **[support@encoremed.io](mailto:support@encoremed.io)** or reach out to our Client Success Team. 

- [Welcome to EncoreMed Help Centre!](https://help.encoremed.io/migration/knowledge/welcome-to-encoremed-help-centre)
- [Announcement](https://help.encoremed.io/migration/knowledge/announcement#main-content)

    - [Announcements](https://help.encoremed.io/migration/knowledge/announcement#announcements)
    - [Feature Enhancement](https://help.encoremed.io/migration/knowledge/announcement#feature-enhancement)
- [Dashboard Guide](https://help.encoremed.io/migration/knowledge/dashboard-guide#main-content)

    - [Appointment Configuration](https://help.encoremed.io/migration/knowledge/dashboard-guide#appointment-configuration)
    - [Calendar](https://help.encoremed.io/migration/knowledge/dashboard-guide#calendar)
    - [Notifications & SMS](https://help.encoremed.io/migration/knowledge/dashboard-guide#notifications-sms)
    - [Statistics & Reports](https://help.encoremed.io/migration/knowledge/dashboard-guide#statistics-reports)
    - [Users & Account](https://help.encoremed.io/migration/knowledge/dashboard-guide#users-account)
    - [Institute Settings](https://help.encoremed.io/migration/knowledge/dashboard-guide#institute-settings)
    - [Queue Management](https://help.encoremed.io/migration/knowledge/dashboard-guide#queue-management)
- [EncoreMed Patient App](https://help.encoremed.io/migration/knowledge/encoremed-patient-app#main-content)

    - [Account Management](https://help.encoremed.io/migration/knowledge/encoremed-patient-app#account-management)
    - [Account Accessibility](https://help.encoremed.io/migration/knowledge/encoremed-patient-app#account-accessibility)
- [EncoreMed Hardware](https://help.encoremed.io/migration/knowledge/encoremed-hardware#main-content)

    - [USM DEVICE](https://help.encoremed.io/migration/knowledge/encoremed-hardware#usm-device)
    - [Printer](https://help.encoremed.io/migration/knowledge/encoremed-hardware#printer)
    - [Raspberry Pie](https://help.encoremed.io/migration/knowledge/encoremed-hardware#raspberry-pie)
- [Self troubleshooting & Frequently Asked Questions](https://help.encoremed.io/migration/knowledge/self-troubleshooting-frequently-asked-questions)

# ENCOREMED SDN BHD

Copyright © 2026, ENCOREMED SDN BHD