If you received a feedback from your patient that they are unable to make multiple appointments under the same doctor, you might want to check on this setting.
Your patient might try to make a second or third appointment in the app to plot a year scheduled appointments, but encountered the error below :
Please follow these steps to enable to making multiple appointments :
1. Go to the Doctors page and search doctors name then click on the doctor name
2. Click > setting and change the same doctor appointment limit
Note : 1 means patient can only booked 1 appointment time)
3.Once confirm > click save
Kindly advise the patient to book an appointment via :
- Web browser
- Mobile application
- Mobile web application
- Please make sure that you have the role to access the Doctor settings in Encore Med back office.
- Any changes made should have a mutual agreement & acknowledgement between the Doctor, the department and the hospital internal management.