Printer
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      1. EncoreMed Help Centre
      2. EncoreMed Hardware
      3. Printer

      EncoreMed printer is not working, what can I do?

      If you experience some difficulties with our printer, please refer to the troubleshooting steps below :

      Probable cause : Main personal computer (PC) have a set up error changing the printer local IP. You may change by following steps below. 

      1. My account > Kiosk setting > Turn on > Printer Local IP


      2. Kiosk Settings

      3. Turn On or Enable

      4. Printer Local IP


      Alternative workaround : 

      1. Open this URL on chrome:
        [chrome://flags/#unsafely-treat-insecure-origin-as-secure]
      2. Inside the input section under “Insecure origins treated as secure”, write the URL that you are accessing.  [insert http://encoremed.io or their respective institute IP address]
      3. Set the option to Enabled.
      4. Click Relaunch button at the bottom to restart Chrome.
      5. Open the Encore Med (EM) dashboard again and retry the printer.