1. EncoreMed Help Centre
  2. Self troubleshooting & Frequently Asked Questions

Unable to receive code via SMS?

Having issue with receiving SMS, please follow the steps below for Iphone/Android workaround.


Android workaround:

If you are using an android phone, you can check under :

[SMS > Settings > Blocked Numbers] and Messages to check whether it was sent there.

Iphone workaround:

If you are using an Iphone, you may check in your :

[Settings > Phone > tap Blocked Contacts to see the list]

or : [Settings > Messages > under SMS/MMS > tap Blocked Contacts]