If your Raspberry Pi device is not working or requires long loading duration, you may try the solutions below.
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Restart your device : Turn Off & On
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Detach the HDMI cable from Raspberry Pi device > connect the HDMI cable again.
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Check your internet connection used for the Raspberry Pi device.
Important : Kindly be informed, Encore Med no longer support Ipad Kiosk, Raspberry Pi 3 & 4 (Queue Display Processor Unit) effectively on September 30th, 2023 as announced on August 4th, 2023.
For more details please refer to this related article End of Support (EOS)